The nearest international airport is in Merida, the charming capital of Yucatan state. The hotel is located some 100 km west of Merida. This is a 1.5-hour car drive away. There are a number of options to get to the Merida hotel: 1) For a fee, guests can be collected from the airport. 2) Guests can also take a taxi and be collected for no cost in Celestun. 3) Guests can hire a car in Merida, or finally 4) Guests can use the public transport bus from Merida to Celestun. These depart from the centre of Merida every hour.

During the Christmas, Easter and New Year holidays a minimum stay of 3 days is required. Check in and out is at 12 pm.

Renovated in 2005, the hotel comprises a total of 15 bungalows, each one overlooking the emerald Gulf of Mexico. The lobby area has a reception desk manned around the clock, a safe and a currency exchange facility. In the small library containing books in 4 languages, guests can read or watch videos. There is a large choice of cultural and nature films, as well as other entertainment films. Board games are also available. A bar, a games room, a TV lounge and the Casa Club restaurant also count amongst the hotel's facilities. The hotel was built according to strict ecological standards. Guests can expect a unique experience in the relaxing natural environment. The perfect place to relax. In addition, public Internet access is available. Room and laundry services, bicycle hire and a car park round up this hotel's offerings.