Puerto Palace has an outdoor pool, a spa tub, and a sauna. Dining options at this Puerto de la Cruz hotel include a restaurant and a poolside bar. Additional amenities include a children's pool, a fitness facility, and tour/ticket assistance.
Rooms feature furnished balconies with sea, partial ocean, or city views. The 290 air-conditioned guestrooms at Puerto Palace include minibars and safes. Beds have down comforters and down blankets. Rooms have dial-up Internet access (surcharge). Televisions are equipped with satellite channels. All accommodations provide desks and direct-dial phones. Bathrooms offer shower/tub combinations with rainfall showerheads, double sinks, bidets, and makeup/shaving mirrors. In addition, a turndown service is offered nightly, housekeeping is available daily, and amenities available on request include wake-up calls.

Puerto Palace is situated in a quiet residential zone some 10 minutes on foot from the centre of the town. The extraordinary climate of the Canary Islands is due primarily to the Orotava Valley, being the cradle of the trade winds that makes the climate an enviable one throughout the year. Puerto de la Cruz has two faces which it offers to holiday makers: one being that of a fishing village, and the other one, the cosmopolitian side of the town.